Exel UK Ltd.
Exel UK Ltd.
Track and Trace Solution Enables Improved Customer Service
Exel UK Ltd. is a world leader in supply chain management, providing customer-focused solutions to a wide range of industries including retail, consumer, technology, automotive, healthcare, chemical and industrial. Exel employs over 111,000 people in 2,000 locations in over 135 countries.
The Challenge:
- Exel UK Ltd.’s customer base had been requesting real-time order status updates
- It began its search for a track and trace solution to replace the paper-based system it had been using for route scheduling and proof-of-delivery
- The solution needed to:
o provide instant access to order information and job schedules,
o capture signatures for proof-of-delivery on electronic form, and
o be rugged, user-friendly, and with wireless transfer capabilities
The Solution:
- 3Peaks Solutions Ltd. provided Exel track and trace software connecting drivers to the central order management system
- Xplore Technologies, a Psion partner, provided rugged tablet PCs, with integrated GPRS and snap-on GPS module, to run the track and trace software
- While in transit, drivers can:
o view dispatch notes,
o update delivery details, and
o send information back to central systems via GPRS - Customers confirm a delivery has been made and sign electronic form
- Completed order is updated in real-time to the company’s online system
- GPS satellite navigation collects coordinates of driver’s location to ensure accurate deliveries are made
The Benefits:
- Access to real-time order information, which allows customers to check status of orders and enables corporate office to send invoices immediately
- Improved customer service
- Increased delivery accuracy
- Rugged and user-friendly hardware that meets the needs of both drivers and customers
